B Elkin
We have had some issues after service appointments, which were addressed with Rich (Manager).<br><br>After the last issue he spoke with us and addressed the problems. He explained everything, apologized and handled the problem financially and with service.<br><br>Art (Service) and Jahaziel (Service) were excellent and if not for the way this was handled we would have gone elsewhere.<br><br>Thank you all for fixing the “problems” and getting our AC running again!
Response from owner
December 7, 2024
Other reviews
Esmeralda Knowles
They do a great job! They were earlier than expected.
Lance Hill
I purchased a new hvac system from Hopkins just over a month ago and it stopped cooling last night. The technician was great and was able get to us at the end of the day. Unfortunately, he was not able to repair the system, so they have to send another tech with the part to fix the problem another day. The people at Hopkins have been great, but I am completely dissatisfied with the product failing after just over a month. It’s a lot of money to spend and still be uncomfortable in your own home.
Carolyn Schiller
Eduan provided outstanding service installing a Nest thermostat. He is extremely knowledgeable, and has excellent interpersonal skills.
Chris Grim
Fast friendly and efficient very positive experience