Claudia Vazquez
Maintenance day at the townhouse. Gazi was the service tech today. As always, Gazi and all the techs are very courteous, knowledgeable, and helpful. Making the most of our annual service contract by servicing our system regularly has helped to keep repairs to a minimum.
Response from owner
June 2, 2021
Other reviews
DicDoeBee Andrews
Jasper did a great job
Rafael Beato
Great honest service!
Emily Wasserman
Horrible experience with Hopkins Air. We feel like we have been scammed out of thousands of dollars.We have brand-new AC units, and every time Hopkins Air comes out for routine service, it seems like days later the AC mysteriously breaks down. We are then told that expensive parts and labor are needed, resulting in thousands of dollars in charges—even though the units are brand new and the parts are covered under warranty.<br><br>The entire experience has been incredibly frustrating and has left us feeling taken advantage of. We have spent thousands of dollars dealing with problems that should not be happening with brand-new units, and we have lost all confidence in this company.<br><br>I would strongly recommend getting a second opinion and carefully reviewing your warranty coverage before agreeing to any repairs or paying for expensive parts and labor. Based on our experience, we will never use Hopkins Air again and strongly caution against doing business with this company.
Jonathan Patrick
I am updating my recent review of Hopkins. I discovered this is a company that values their customers and strives to exceed their expectations. Rich personally took care of my concern and I look forward to working together with Hopkins for years to come. It’s difficult to find companies nowadays that actually value these long term relationships. Thank you Rich.