Taina Romeus

barbara cohen

gazi did an excellent job today

Harry & Bev DiCicco

Had a floor person break a pipe on my air conditioner and didn’t tell me. When I found the air conditioner leaking profusely I ran and called Hopkins because they take care of my unit normally. They came out fixed it immediately and all is well now. So happy to be with them😊 BKD

Tanya Zeo

Miguel was awesome he went way beyond in customer service. My a/c stopped running on Friday he came when I called asap. Advised of problem but told me parts dept were closed they have part in stock but he will not be able to get it until Monday. Wow to my surprise he was at my door 9am on Saturday morning. He fixed the problem. For years I have had a contract with ECM which is very expensive and never had anyone that treated me with such great customer service. I would rate them 10 plus.

Usman Mustansar

The labor cost alot than another company tech but if you go with the company, they don't make mistakes. Thats a guarantee. Their repair work is really good. Maintenance is also good. I hope they can do it a little cheaper for repair in future. Maintenance they charge correct rate though.<br>​So, this is what happened. I called Hopkins after hours and scheduled tech came out and started inspecting the AC on my roof top. When he came down he told me AC motor is bad and capacitor is bad thats why your unit is turning on and off. And he changed the capacitor. Even though I didn't tell him to. But I was nice I said ok no problem. He said it is going to be $300 labor for just the capacitor after I said it is under warranty. Just being a good human I signed to pay it, even though he didn't tell me before replacing. He only had to inspect the unit and tell me the problem. Then he said he will change the AC motor tomorrow and it is going to cost $750 with 20% membership discount.<br>​Tech also told me the unit will get you through the night but it was giving same problem turning on/off which it shouldn't if capacitor is changed. Then I recieved a text from Hopkins work is complete. I got angry that work is pending why it says complete. I texted back about it. He told me he will fix it tomorrow and it says complete because service visit was done. Its still not cooling. So I was like ok its still hot but I will let it go.<br>​My friend who works on AC units has a company. He said estimate for replacing motor is only $300 labor. My neighbor got it done in $250 and didn't get ripped off.<br>​So I called them to get price down and asked the lady on the phone for breakdown. She said getting the part which is in warranty from the company is $175. I told her I got a second quote of $300 labor. So i can give them $300 labor + $175 for getting the part. My neighbor got it done for $200, but I understand a company needs to pay expenses, subcontractors, etc. I work in an installation company so I know how things work. Believe me they pay their tech way less. Long story short, I told her I have been with Hopkins before they took over the company. She talked to manager and accepted my offer as a one time acceptance. So I was ok paying $475 (which should be $375, plus $100 for capacitor). Overall total cost should be $475. Instead I paid $300 capacitor + $475 motor = $775.<br>​I am still with Hopkins though. I will give them another chance. And Last chance.<br>​My unit is 5 years old. 2 years ago when First Air owned this company, pricing was reasonable. They said electricity fluctuations wouldn't damage my motor again. Funny coincidence: breakdown happened right after yearly maintenance. Same thing happened after 2 years with Hopkins—tech came for maintenance, AC broke down right after. Don't know if they jinx it or what, but this happened twice! If it happens a 3rd time and labor is 4-5x higher than normal, I will change company. $750 ($800 w/o discount 🤣) for a $200-$300 job is too expensive. Offer members 50% off and I'll give 5 stars—50% off is still charging double!<br>​-1 star: tech not informing before changing capacitor & AC not working through night.<br>-1 star: overpriced & owner ripping off.<br>+1 star: satisfactory job next day & tech behavior.<br>+1 star: manager and lady giving discount.<br>+1 star: semi annual maintenance.<br>​To whoever replies: Be respectful, I won't take any bullshit. I told exactly what happened. If you don't accept it you are ignorant. Respect customers or run out of business. You don't know which lengths an angry customer can go to. A bad experience customer specially finds you to give 1 star, but good experience won't bother. You request 20 and only 1 gives 5 stars. Fake reviews get tracked and Google flags them. Take reviews seriously and work on negative reviews.<br>​(Attached quote is by First Air not Hopkins for review above.)