All reviews

ryan johnson

They don’t work on commercial units, but they have a big commercial unit in the first picture on their web link

Emily Wasserman

Horrible experience with Hopkins Air. We feel like we have been scammed out of thousands of dollars.We have brand-new AC units, and every time Hopkins Air comes out for routine service, it seems like days later the AC mysteriously breaks down. We are then told that expensive parts and labor are needed, resulting in thousands of dollars in charges—even though the units are brand new and the parts are covered under warranty.<br><br>The entire experience has been incredibly frustrating and has left us feeling taken advantage of. We have spent thousands of dollars dealing with problems that should not be happening with brand-new units, and we have lost all confidence in this company.<br><br>I would strongly recommend getting a second opinion and carefully reviewing your warranty coverage before agreeing to any repairs or paying for expensive parts and labor. Based on our experience, we will never use Hopkins Air again and strongly caution against doing business with this company.

Carlos Sifontes

No written review

roslyn meren

Incomplete incompetent regarding drain

Sam S

The technician who came to my home did a good job and EVENTUALLY explained what was going on and answered my questions.<br><br>Unfortunately, the customer service experience leading up to the appointment was frustrating. This was essentially the same issue I had last year, so I had several reasonable questions: Was this covered under last year's warranty? What does my maintenance agreement actually cover? Why is this happening again only three months after my April maintenance? Most importantly, how can I prevent it from happening in the future?<br><br>I don't understand why it was so difficult to get answers to such basic questions. As a customer paying hundreds of dollars, I don't think it's unreasonable to want to understand why a recurring issue is happening, whether it's covered under warranty, what my maintenance agreement includes, and how to prevent it.<br><br>My biggest concern was simple: Am I expected to pay another $500 every summer for the same issue? I think anyone would want an answer to that before authorizing another expensive repair.<br><br>Instead, I repeatedly felt like I was being talked over or given excuses rather than straightforward answers by customer service. And received no follow up prior to my appointment when the customer service person told me she would ask her manager. Seems like you would want to take care of such matters beforehand so your customer isn't left holding the bag to explain to the tech and things can go more smoothly and efficiently.<br><br>The technician eventually answered my questions, but it shouldn't have taken that long to get basic information.<br><br>I was charged*$244 after a 50% discount, but after calling around I found that other companies charge around $220 at their regular price for the same service. Given this information, Hopkins pricing feels extremely expensive and overpriced. It especially doesn't feel like a good value considering I'm already paying for a maintenance agreement with the company.<br><br>Overall, I don't feel the service was worth the price I paid. While the technician did a good job, the poor communication, lack of transparency, high pricing, and limited warranty made this not the best customer experience. Customers deserves straightforward answers, fair pricing, and to feel like they're being understood. As soon as my contract is up, I won't be renewing.

JUDE MARIE Goudreau

No written review

Quang Nguyen

Invoice disapproved. This is the worst $129 that I spent for the diagnostic of the AC. I have no report of how the system works? any freon in the system? And without any evidence of leaking, the company want to charge me $3900 to replace the coil etc ... no testing is done at all. Thank you but no thanks. PS. The system is 5 years old and still under warranty and they don't even care to check if the parts is free or not. PSS. I called another company (Polar Comfort of Lake Worth). They came and confirm that there is no leaks. No freon lost. Home temperature is at 76 which is normal for FL in May. The invoice is sent by HouseCall Pro ... Not sure where the scammer is in this case ...

james naclerio

Repairman wouldn't assist me in moving my washing machine so he could access my AC unit, told me I had to reschedule. Then when I called back to reschedule, I got their automated service to set the new appointment. Called back the morning of to confirm the appointment, got the automated service again and it confirmed my appointment. Then with only 30 minutes left in the appointment window, I call back and speak to person and they tell me there is no appointment.

Ted Zawadzki

No written review

Nik Eng

Horrible job at fixing my air

cody helcher

Do not use this company! They gave us a quote for $3,577 to replace items that did not need to be replaced, and they suggested the entire unit might need to be replaced as well. We called another company for a second opinion, and they fixed the issue for $250.

Clive Williams

$714 for labor to replace a part that was under warranty. Took the service guy 45 mins from start to finish. Don’t mind paying for service but seems a little extreme. Also still havn’t closed out the permit for a split air conditioner that was installed over 6 months ago. Btw we had to walk inspection with inspected as the service guy had to go to another call.

Michael Graham

Update #2, they told me they installed a 3 ton which was same size as last unit, however they installed a 3.5 ton and the vents/ducts need to be rebuilt before and after of my ceiling getting a new AC from this place I had an inspection done in May before i moved in. New AC Installed in July and now i need a new ceiling and new ducts. Called to ask for help, one lady yelled at me and told me it's my fault for signing off on the work, another guy tell me why do you think it's our fault, you're on your own. Never once did i hear, we can send someone to check it out or sorry this is happening, let's see what we can do. Just had 2 people talk over me blaming me for this. Last person who lived here had an ac run for 20 years and there was never mold, so obviously the new AC unit is just a big coincidence They got their money and now they're playing victim on the review. The pictures speak for themselves and i added more Now if you'll excuse me, I'm trying to find professionals who can undo all the damage. Thanks

Katherine Magaña

Super over priced equipment, techs don’t even know what they are doing. Wouldn’t recommend to anyone.

David Ravinsky

For. The second time Hopkins tried to over charge me by almost double! They installed my new system while it was palm beach air. When Hopkins took over I continued with a maintenance plan I will never use these crooks again. On top of it all they wanted me to pay half of the repair up front even though I was an existing customer. In addition they never called in the early spring for my second appointment for which I paid. Do yourself a favour and shop around

Michelle Michelle

Been trying to call this company for 3 days. Can never talk to a manager!! Wanted to tell them that the driver was so busy on his phone going down Northlake Blvd at 42mph, in the left lane, that he didn't realize there was a car build up for 1.5 miles !! People were mad!! This is why we have so many accidents on this road. Get off your phone and get in the right lane!!!

Scott Winkel

No written review

Sean Wauchope (Soldado)

I initially left a 5-star review for Hopkins AC after a great first experience with Ramon, who was professional and excellent. However, every service since has been disappointing. During an insulation installation, they sent two inexperienced technicians who admitted it was their first time and even asked me if they were doing it right. Worse, I caught them on video snooping through a box on my patio, which was completely unacceptable. Additionally, I have a paid service contract with Hopkins, but they refused to maintain my new AC unit (installed by another company due to Hopkins’ high quote) and wouldn’t issue a refund. The service rep, Cathy, was rude and kept interrupting me on the phone. I’m extremely disappointed with their unprofessionalism and lack of customer care. I’ll be posting the video evidence of the technicians’ behavior. Avoid this company.