All reviews
1,068 verified reviews, 4.9★ average, sorted by most recent.
Helene B. Vulpis
Thank you Hopkins air for sending a fabulous service tech Donat Decani to maintain the maintenance of my air conditioner. I have been doing business with Hopkins the past 3 years and the same tech Donat Decani serviced me with his skill, technique and knowledge once again. Doing business with Hopkins releases the worry if there is a problem. I, get immediate service..and it is always fixed.
Response from owner
August 5, 2023
Carol
Detailed and professional service.
Response from owner
December 5, 2023
Cindy Diskin
They are excellent, very thorough, and very professional!! I have them come twice/yr for our maintenance and they keep everything going great! One of our units broke yesterday & someone came out today(a sunday) and will be back tomorrow w/ parts! Cindy
Response from owner
October 4, 2020
Linda Jaffe
Gazi was here for my check up he did a great job and all is well!
Response from owner
July 1, 2024
Jean Smith
Responded to emergency situation (a/c failure) on a Holiday weekend. Were very professional and a joy to work with throughout the entire process. I would highly recommend them.
Response from owner
July 3, 2023
Mark Harris
Arrived and did a great job
Response from owner
July 16, 2025
Natalie Kinzie
Excellent work
Response from owner
October 10, 2023
Paulette Coronato
Dependable, professional and courteous! Hopkins has always provided the best service for repairs and maintenance programs. We highly recommend them.
Response from owner
January 19, 2026
Andrew Coronato
Prompt, efficient, knowledgeable service. 5 stars.
Response from owner
November 5, 2023
Jody Lane
Great service from John!
Response from owner
April 16, 2024
Miguel Vazquez
I have been a client of Hopkins Air Conditioning for several years and the quality of their service continues to be five stars. Leart was super professional and polite. When he completed the work (maintenance and installation of a UV light) he showed me pictures of the work and gave a report of the condition of my unit. I renewed my service contract.
Response from owner
January 19, 2026
Chuck Sweet
No written review
Response from owner
January 19, 2026
Kenneth Brown
Highly recommended. Very reliable, always on time, very professional. Armando was very nice, and respected our property.
Response from owner
January 3, 2024
howard kahn
No written review
Response from owner
January 14, 2026
Tanya Zeo
Miguel was awesome he went way beyond in customer service. My a/c stopped running on Friday he came when I called asap. Advised of problem but told me parts dept were closed they have part in stock but he will not be able to get it until Monday. Wow to my surprise he was at my door 9am on Saturday morning. He fixed the problem. For years I have had a contract with ECM which is very expensive and never had anyone that treated me with such great customer service. I would rate them 10 plus.
Response from owner
July 26, 2023
Mandy Girard
Appreciated the recognition by the tech that the part that was broken was covered under the manufacturer’s warranty. Armando, the tech who installed, was thorough and trustworthy.
Response from owner
January 14, 2026
Christine Black
No written review
Response from owner
January 14, 2026
Jay Goldfarb
Always great service
Response from owner
August 28, 2023
Anne Marie Birdsong
Great service, competent technician. Happy to have my service contract with Hopkins AC.
Response from owner
May 20, 2025
Cheryl Reeves
No written review
Response from owner
January 14, 2026
chris snell
The techs Armando and Gazi tried to help us but the compressor on the 18 month old Daikin unit was cooked. One of many problems we have had with two new Daikin units. Not the technician fault but the manufacturer is disappointing.
Response from owner
April 16, 2024
Richard Gallagher
would recommend
Response from owner
January 14, 2026
Denise Serls
Great response. Professional and knowledgeable and personable. Timely and explicit in their findings. Fair pricing. Very personable yet professional technician. Listened and responded accordingly.
Response from owner
November 6, 2020
Cleone Perry
Gazi was AMAZING. Fully inspected our full system, including the outdoor unit on the roof of my townhouse. He fully serviced the entire unit, alerted me to possible problems with the system and implemented solutions that make me feel confident that the life of our system has been extended as much as possible. He also informed me of the replacement cost down the road so that I may budget accordingly for the future and manage my long term expectations. Best yet, he alerted me to the fact that my UV light was not functioning and, since it was still under warranty and although it was installed by another company, offered to provide a new unit and just charge for installation. This is how a company SHOULD treat new customers. Work with you and not look at us like a piggy bank. I could not be happier with the level of service or courtesy. I highly recommend them. 👍
Response from owner
January 14, 2026
Ed Turner
Always great service! Exceeded expectations
Response from owner
January 10, 2023
John Roush
Fantastic service. Showed up early. Extremely knowledgeable tech. Air is blowing cold! Thank you! Happy customer!
Response from owner
January 14, 2026
Frank Penna
Excellent visit today. Tech was helpful and took his time to explain what he was doing and discussed the findings.
Response from owner
February 6, 2021
Rob Gai
Andres and Yadian did a great job installing my new system!
Marcus Caver
Eduan is very professional and knowledgeable. I appreciate his service!
Response from owner
July 11, 2023
Mike Medina
No written review
Response from owner
January 5, 2026
Hideki Iwamoto
Eduan is a professional and knowledgeable. He quickly found that a wire in disconnect box for AC was burnt out. Thank you Eduan!
Response from owner
July 25, 2024
Ashley Byham
Thanks very much for the service today.
Response from owner
January 5, 2026
Nathalie Tousignant
Excellent customer approach and service, and outstanding installation. We’re happy with everything so far.
Response from owner
March 17, 2025
Paul H.
Prompt repair. All staff with whom I delt were pleasant.
Response from owner
October 12, 2024
Richard Granatoor
Got an appointment immediately they even came before the schedule time. Evaluated and corrected the problem
Response from owner
December 7, 2024
Joanne Demaras
This was my first maintenance since new in May, the tech was on time. Polite and pleasant. Knowledgeable and informative. Every was great.
Response from owner
December 31, 2025
Joe Linstrom
Service tech was ahead of schedule and did a great job
Response from owner
May 6, 2024
Jeffrey Thaller
I had Hopkins come for a maintenance appointment Last week and then a follow up today to install an ultraviolet light on the A/C unit and a air scrubber .when the second technician came to do the work he noticed that the filter was put in wrong and showed me the correct way .i told him , it was the tech from the other day that put it in wrong he also said i should be flushing the pipe with something totally different than the 1st tech said .Honestly this makes me concerned as what else did the tech not do correctly. Would like to see about someone coming out and making sure no other mistakes were made .would love to hear from a supervisor. Also the 1st tech said I needed 2 additional products . Did I really need or was it a sales pitch. I know the company gets great reviews and that is why I went with them but not reassuring as I spent a lot of money .i must say the techs were friendly and prompt and professional .
Response from owner
December 30, 2025
Abbe Carni
Matthew did a fabulous job. Also friendly courteous and thorough.
Response from owner
March 9, 2023
Marilyn Nemes
No written review
Response from owner
December 30, 2025
Barbara Nicho
Great communication, on time, thorough inspection.
Response from owner
December 29, 2025
jan petras
Brian was perfect. I am extremely satisfied with the service. Thank you. Hopkins remains our HVAC prime contractor with trust.
Response from owner
December 1, 2023
renee taylor
Very Professional - The Service Person had good communication skills, explaining what was needed into b repaired in my AC.
Response from owner
June 11, 2022
John Kokkinakis
No written review
Response from owner
December 24, 2025
John Bruno
Professional installation and after sales service.
Response from owner
June 6, 2025
Bob Berks
Their work is excellent and pricing is very fair. I would strongly recommend them
D&R Jones
Jasper was extremely professional, very informative and personable. We were completely satisfied and happy with the service we received today and always.
Response from owner
October 10, 2023
gerry lagueux
Great service and on time.
Response from owner
December 23, 2025
Barbara Guinet
Very professional from beginning to end. Highly recommend.
Response from owner
December 23, 2025
Tim Moore
No written review
Response from owner
December 23, 2025